Frequently Asked Questions
Everything you need to know about Gratsi's premium pantry essentials.
How do you ensure the freshness of your products?
We work directly with small-batch producers and use climate-controlled storage to ensure every item arrives at your door at peak freshness.
Where do you ship and what are the costs?
We currently ship to all 50 U.S. states. Shipping is free on orders over $50, while a flat rate of $5.99 applies to smaller orders.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, contact us within 7 days for a full refund or replacement.
Are your products organic or non-GMO?
The majority of our catalog is certified organic and non-GMO. You can find specific dietary certifications and ingredient lists on each product page.
Can I track my order after it has been placed?
Yes, once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery in real-time.
Do you offer subscription options?
Absolutely! You can subscribe to your favorite staples and save 15% on every recurring order. You can pause or cancel your subscription at any time via your account dashboard.