Returns & Exchanges

At Gratsi, we stand behind the quality of our premium Mediterranean-inspired wines and pantry essentials. If you are not completely satisfied with your order, please contact us within 30 days for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Email our concierge team at support@gratsi.com with your order number and a brief explanation of the issue.

• 2.
  Quality Review

  Our team will review your request within 24 hours to determine if a return shipment is required or if a direct replacement is more appropriate.

• 3.
  Prepare Shipment

  If a return is requested, we will provide a prepaid shipping label for you to affix to the original packaging.

• 4.
  Refund Processing

  Once your return is received or your claim is approved, a credit will be applied to your original method of payment within 5-7 business days.